Driving Customer Experience Innovation: A Journey Fueled by Passion
My journey in the world of Customer Experience began with a deep curiosity for understanding people—their needs, their desires, and their expectations. From my early years in tourism, traveling across more than 40 countries, I learned the power of connection. Observing how people interact with brands, services, and products gave me an unshakable belief: exceptional experiences aren’t just created—they are carefully crafted at every touchpoint.
This belief became my guiding principle as I transitioned into the automotive industry. Over the past three years, I’ve taken on the exciting challenge of shaping the future of Mobility as a Service (MaaS)—an innovation that is redefining the traditionally static automotive industry. In my role as a Product Manager and Product Owner, I’ve developed solutions that bring the customer to the forefront of this transformation. One such project was an app designed to seamlessly integrate every interaction within the customer journey—from the initial discovery of a vehicle to post-purchase services
Customer Experience: The Core of Every Product
I am obsessed with understanding the customer’s journey—how they interact with a product, what delights them, and what frustrates them. My goal is not just to solve problems, but to create experiences that resonate deeply with users, building trust and loyalty along the way. Whether I’m working on a vacation rental platform or reshaping the customer journey in the automotive world, Customer Experience remains at the center of everything I do.
Empathy and Innovation at the Heart of Every Project
What excites me most is the constant evolution. In both tourism and automotive, industries that at first glance might seem worlds apart, the key to success has always been the same: understanding people. That’s why Customer Experience remains at the center of every project I lead. It’s about creating products that reflect the shared vision of all involved—clients, colleagues, stakeholders—and transforming that vision into a reality that truly resonates with the end user.
We’re not just building products; we’re building relationships. And when we align passion, empathy, and innovation, we don’t just meet expectations—we redefine them.
Let’s Drive the Future of Customer Experience Together
Driving Customer Experience Innovation: A Journey Fueled by Passion
My journey in the world of Customer Experience began with a deep curiosity for understanding people—their needs, their desires, and their expectations. From my early years in tourism, traveling across more than 40 countries, I learned the power of connection. Observing how people interact with brands, services, and products gave me an unshakable belief: exceptional experiences aren’t just created—they are carefully crafted at every touchpoint.
This belief became my guiding principle as I transitioned into the automotive industry. Over the past three years, I’ve taken on the exciting challenge of shaping the future of Mobility as a Service (MaaS)—an innovation that is redefining the traditionally static automotive industry. In my role as a Product Manager and Product Owner, I’ve developed solutions that bring the customer to the forefront of this transformation. One such project was an app designed to seamlessly integrate every interaction within the customer journey—from the initial discovery of a vehicle to post-purchase services
Customer Experience: The Core of Every Product
I am obsessed with understanding the customer’s journey—how they interact with a product, what delights them, and what frustrates them. My goal is not just to solve problems, but to create experiences that resonate deeply with users, building trust and loyalty along the way. Whether I’m working on a vacation rental platform or reshaping the customer journey in the automotive world, Customer Experience remains at the center of everything I do.
Empathy and Innovation at the Heart of Every Project
What excites me most is the constant evolution. In both tourism and automotive, industries that at first glance might seem worlds apart, the key to success has always been the same: understanding people. That’s why Customer Experience remains at the center of every project I lead. It’s about creating products that reflect the shared vision of all involved—clients, colleagues, stakeholders—and transforming that vision into a reality that truly resonates with the end user.
We’re not just building products; we’re building relationships. And when we align passion, empathy, and innovation, we don’t just meet expectations—we redefine them.
Let’s Drive the Future of Customer Experience Together.
